Whatever you need help with - an account problem, a technical issue, a billing question, a privacy request or feedback on our content - our team is ready to help. Reach us any time at info@apprende.eu.
Monday to Friday, 9 AM to 6 PM CET
Apprende is provided to organisations, not sold to individuals. Accounts are created by your employer or by us on their behalf. If you work at an organisation that uses Apprende and you have not received access, contact your internal training or HR contact first, or write to us and we will point you to the right person.
Check that you are using the email address your organisation registered. If you still cannot sign in, email us with that address and the name of your organisation and we will restore access.
Sessions are saved when your device has a connection. If a session was completed offline, open the app while connected and it will sync. If progress is still missing after that, contact us with the approximate date and we will investigate.
Yes. Your progress follows your account, so you can move between phone, tablet and desktop.
You can delete your account by sending an email to info@apprende.eu. There is currently no in-app option to delete your account, so this is the only way to do it - we will confirm your identity and complete the deletion for you. Because your organisation is usually the data controller for workplace training records, some records they are legally required to keep may be retained separately from your personal account. See our privacy policy for full detail on your rights.
Your organisation decides what its administrators can see, which typically includes participation and results by standard. We explain the categories of data and who can access them in the privacy policy.
Write to info@apprende.eu with the subject line "Security". Please do not publish details until we have replied.
